Introduction 

Almirall is a global pharmaceutical manufacturer headquartered in Barcelona, Spain, specializing in medical dermatology and skin health. The company develops, produces, and markets prescription medicines and topical treatments for conditions such as psoriasis, atopic dermatitis, and acne. With a strong R&D focus and modern manufacturing facilities in Europe, Almirall combines innovation and quality to improve patients’ lives through advanced dermatological therapies.

Almirall enhanced its MES support capabilities with PharmaX’s dedicated Help Desk. The goal: improve incident resolution speed, escalation handling, and end-user support to strengthen system compliance.

The OpsCare Center methodology streamlines issue classification and provides direct access to seasoned troubleshooters, reducing delays and improving service quality.